SnapCert Terms

Who we are

SnapCert is a professional certification product for UK electricians and electrical contractors. These terms apply when you use the SnapCert website, web app, mobile apps, and related services.

By creating an account or using SnapCert, you agree to these terms. If you use SnapCert for a business, you confirm that you have authority to accept these terms for that business.

Who can use SnapCert

• You must be at least 18 years old.
• You must provide accurate account, contact, and professional details.
• You are responsible for keeping your account credentials secure.
• You must tell us promptly if you believe your account has been accessed without permission.

Your responsibilities

SnapCert provides tools. You remain responsible for your professional judgement, inspections, testing, observations, certificate content, customer communications, and compliance with applicable electrical safety rules and scheme requirements.

• Only create certificates for work you are competent and authorised to inspect, test, or certify.
• Check every certificate before issuing it.
• Keep any professional registrations, insurance, and customer permissions you need.
• Do not use SnapCert to create misleading, fraudulent, unsafe, or unlawful records.
• Keep your own exports or backups where your professional or legal obligations require them.

Electrical certificates

SnapCert aims to help you prepare professional electrical paperwork, including certificates and supporting records. We may update templates, validation, and guidance as standards and product capabilities change.

We do not guarantee that a certificate will be accepted by a customer, scheme operator, building control body, insurer, court, or regulator. You must decide whether the certificate is complete and appropriate before you issue it.

Data and backups

You own the certificate, customer, site, photo, signature, and business data you enter into SnapCert. We use that data to provide the product, support your account, and maintain the service.

SnapCert may provide local storage, cloud sync, exports, and restore tools. You are responsible for confirming that important records have been saved, synced, exported, or otherwise retained before deleting data, changing devices, or closing an account.

Payments

Some SnapCert features may require a paid plan or subscription. Prices, billing periods, renewal terms, cancellation routes, and any trial terms are shown at the point of purchase. Payments may be handled by Apple, Google, Stripe, or another payment provider.

Where a payment provider handles your purchase, its own billing, cancellation, and refund rules may apply.

Acceptable use

• Do not share your account with people who are not authorised to use it.
• Do not interfere with, reverse engineer, overload, scrape, or attack SnapCert or its infrastructure.
• Do not upload malware or content that infringes someone else's rights.
• Do not try to bypass product limits, payment controls, security controls, or access permissions.

Service changes and availability

We may add, change, suspend, or remove features. We aim to keep SnapCert reliable, but we do not promise uninterrupted or error-free availability. Planned maintenance, security issues, third-party outages, and network conditions may affect the service.

Suspension or termination

We may suspend or close access if you breach these terms, create legal or security risk, fail to pay amounts due, misuse the service, or if we are required to do so by law. You may stop using SnapCert at any time.

Before closing an account, export any records you need to keep. Some information may be retained where required for legal, tax, security, dispute, or backup reasons.

Liability

SnapCert is provided with reasonable care and skill. Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to that, SnapCert is not responsible for loss caused by inaccurate data you enter, certificates you issue, professional decisions you make, unavailable networks or devices, missed backups, third-party services, or use of SnapCert outside its intended purpose.

Changes to these terms

We may update these terms. If a change is material, we will take reasonable steps to notify users, for example in the app, by email, or on the website. The latest version is always available at snapcert.app/terms.

Law and contact

These terms are governed by the laws of England and Wales. Courts in England and Wales will have jurisdiction unless consumer law gives you rights to bring a claim somewhere else.

Questions about these terms can be sent to support@snapcert.app.